Escape Room FAQs

FAQ

For any questions that are not answered below, please call or email.

How much does it cost?

The cost for our Escape Rooms is $30 plus CT admissions tax of 10% per person, plus a small booking fee charged by our booking engine.   The cost for our VR Experiences is $40 plus CT admissions tax of 10% per person, plus a small booking fee charged by our booking engine

Am I really locked in?

We want everyone to have a great time and experience the thrill of being locked in a set of rooms, however, we do always leave the entrance door to the rooms unlocked so that you can leave at any time for any reason. With that said, if you leave the room, we might not be able to let you back in as it could spoil the experience for the remainder of the group.

Can we put more than the maximum number of people in any of your rooms?

Provided that YOUR group reserves the entire room, (8 in Museum Mayhem and 10 in Time Chasers and Abducted) you are welcome to add additional paid individuals to the rooms. The absolute maximum in each room is as follows: 13 in Time Chasers and Abducted and 9 in Museum. If you want to add more people than the maximum that can be booked online, please call us.

Please note that while the rooms can hold more than the recommended maximum number of people from a space perspective, each additional person will leave slightly less for each person to do/be involved in during the experience.

If you do not have the entire room reserved for YOUR group, we will not go over the maximum bookable online (10 and 8) under any circumstance.

For our VR experiences we are locked in at either a 2, 3 or 4-person experience. We cannot add to these.

Do I need to book online?

We highly recommend booking your experience in advance.  It is unlikely that there will be availability the day of, but we will be happy to book you in person if there are openings. You can make a reservation over the phone by calling us at (203) 569-0011. We only accept credit cards for reservations regardless of the booking method.

What is the recommended age for your rooms?

Our games are designed for ages 12 and older.  If you are bringing a child under the age of 5, you must book a private room. We will not allow children under 5 years of age to participate if you are part of a mixed group. If you book a private room, any children UNDER the age of 5 can play for free. Please call us at (203) 569-0011 with any questions or concerns.  For Escape Rooms, ALL children under the age of 17 must be accompanied in the room by at least one PAYING parent or guardian who is over the age of 21.  For VR Experiences, ALL children under the age of 17 must have at least one parent or guardian who is over the age of 21 on premises for the entire experience.

How much time should we plan for our visit?

Please arrive 15 minutes before your scheduled session and allow 15 minutes afterwards for a debrief.   Allow 75 minutes for an entire VR experience. Please arrive 15 minutes before your scheduled session

Will I be playing with people outside of my group?

For Escape Rooms, the short answer is YES, during busier times (weekends specifically.) Unless you book the entire room, you are likely to be joined by other players. In order to guarantee having the room reserved exclusively for your group you will need to book the entire room. With that said, we have run hundreds of mixed groups all with great success! You might even make some new friends. :)   For VR Experiences, your group of either 2 or 4 people will be private, and you will NOT be joined by strangers.

Can I book a private room?

Of course. Simply purchase all of the tickets for an Escape Room experience and the room will be all yours. If you are looking to book multiple rooms with the same start time, please call or email and we will help to get that set up. All VR experiences are private.

Are phones or cameras allowed in the rooms?

We do not allow phones or cameras inside the experiences.  Phones, cameras, and any items you do not wish to carry with you will be stored in a locker and you will hold on to the key until your experience is complete.

Are the rooms wheelchair accessible?

The main entrance to the building is fully ADA compliant and has an elevator to take you to the 2nd floor. All of our rooms are accessible and there are accessible restrooms just outside of our entrance. If any members of your group has a disability, please let us know in advance if possible.

What if members of my group show up after our start time?

We would love to accommodate latecomers, but our games run on a very specific schedule. Late arrivals disrupt the games and generally derail those that began on time and impact the overall enjoyment of the game. So, please ensure your entire group arrives fifteen minutes before you are scheduled to start.

What is your cancellation policy?

All reservations are final and there will be no refunds or rescheduling. If you have extenuating circumstances, please call us and we will do our best to reschedule your experience.

I am not a gamer, are the VR experiences for me?

Yes, definitely. These games are made for everyone, from 12 to 70 years old. They are extremely easy and intuitive to use, way easier to learn than any game console. They are nonviolent experiences. You just need to know how to look around, talk and listen, walk and grab.

Will your VR experiences cause motion sickness?

Most of the time, people who feel sick in VR had a bad first experience on mobile VR devices. Our experiences were designed to almost eliminate motion sickness. A common trigger for motion sickness comes from bad performance or low frame rate, issues that have been accounted for when designing the games. With that said, these games have seen approximately 1% of players feeling some degree of motion sickness.

I have a fear of heights, is your VR experience for me?

VR can be challenging for people who have a strong fear of heights. Even if your feet remain on solid ground, your brain might think otherwise. But it is a great way to overcome your fear in a safe environment. 

Do you sell gift certificates?

Yes, we certainly do, and they make GREAT gifts! If you would like to purchase one, please CLICK HERE. You can purchase gift certificate(s) for between 1 and 10 people. Once purchased, we will email you a voucher number and/or a printable gift certificate that you can give to your recipient. All gift certificates are good for our Escape Rooms and/or VR Experiences at any available time and your recipient can either use the voucher number when booking online or call us to make their booking. PLEASE NOTE: Tickets purchased as gift certificates for Escape Rooms and VR experiences are not interchangeable. When purchasing please be sure to select the appropriate number of tickets for each type of experience you would like to give as a gift.